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Company Profile |
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Performance Pledge |
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List
of Service |
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Service Workflow |
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Client List |
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Contact Us |
HOME | ENG | €€€ε |  |
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SERVICE WORKFLOW |
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1 |
2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
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1 |
Customer Service receives an enquiry from customer | |
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2 |
Hang Fuk staff visit customer's premises and find out client's requirements & details | |
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3 |
Provide customer with Formal Quotation | |
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4 |
Quotation approved by custome | |
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5 |
Make appointment with customer regarding the exact date & time of removal | |
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6 |
Prior to moving, essential accessories would be supplied & delivered to customer | |
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(e.g. carton boxes, cellotapes, bubble sheets, packing sheets, etc.) | |
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7 |
On the day of removal (arrival on time, finish on time and no need for tipping) | |
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8 |
Collect accessories from customer (e.g. carton boxes, cellotapes, bubble sheets, packing sheets, etc.) | |
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9 |
Within 72 hours after completion of removal, Customer Service would contact customer | |
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to collect his / her feedback on our service | |
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10 |
The feedback report would then be reviewed by Hang Fuk management | |
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2005 copyright Hang Fuk Forwarding Aqency Ltd. All rights reserved. |
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